Customer Comments

Guaranteed Genuine & Independent Reviews


The Regency Chess Company has teamed up with Trust Pilot, the impartial review website to allow all of our customers to write an honest unbiased review about our products, company and customer service levels. Lets face it, we can publish as many customer comments on the website as we receive, but how do you know they are all genuine?

By allowing all our customers the chance to comment on trust pilot we are giving you complete control over what you say about us. A review can be left by anyone who has bought from The Regency Chess Company, past customers can review us if they have their order number to hand.

We constantly review the feedback we receive on independent review websites and strive to improve when ever shortfalls are highlighted by our customers. When you buy from us you too will be given the chance to rate us online and have your comments published immediately.

Reviews of regencychess.co.uk
 
 
 
 
 


Additional Comments from Recent Customers...

Dear Julian, I just received the chess set and box that I bought for my son's 21st birthday and am absolutely delighted. The board, pieces and the box are all beautiful, so well crafted and so fitting for such a birthday. You can never be completely sure how something you've only seen in a photograph online is going to be in the flesh (or wood in this case, but it lived up to its picture. It was also beautifully packaged and arrived just 2 days after I placed the order. I'm also very happy with the level of care and service when I was enquiring by phone, listening to what I needed, what the occasion was and which box would be fitting and checking dates to make sure it would be delivered on time. Excellent product and service all round.
Thank you. Pauline Esson
Hi Julian.
The layout, content and professionalism of your website convinced me to place my order with you - a competitively priced 7 inch lacquered sheesham magnetic inlaid chess set as a Christmas present for my 9 year old granddaughter. It arrived much earlier than expected and very well packaged with the quality and finish of the chess set exceeding my expectations. I'm sure my granddaughter will be absolutely delighted. Many thanks for your exemplary service which is to be applauded.
Kind regards G B
Last year I bought a Sandringham chess set from the Regency Chess Company. It is quite beautiful and admired by all. I also called about a board and had a useful chat. The one which we agreed would fit it best was out of stock. There was only a so-called shop worn board which they agreed to sell at a decent discount. They described small blemishes and in fact exaggerated them. When the board arrived, they were hardly noticeable, and detracted not a jot. The packing, too, was extremely thorough, so much so that I just checked it in to the hold on a flight home, without any trouble. Indeed it took about an hour to unpack...
It was not a cheap buy, but nor should it have been. I bought it from a small legacy from my Godmother, who deserved a lasting memento. Moreover chess pieces should last a lifetime and then be passed on to the next generations. Though not cheap, remarkably good value.
It has to be said that two pieces did not last a lifetime. The cat knocked both a rook and a knight on to the floor, and the dog happily chewed them up. I was worried that Regency Chess would hold me to ransom and charge a fortune to replace the two pieces, like some car manufacturer, but they were utterly charming and replaced both pieces on very friendly terms. So all in all I have no hesitation in recommending Regency for top quality products and assistance.
Jan Valdinger
Czech Republic
Dear Julian.
Let me express my delight in the timeliness of delivery of my order, the care taken to package the order and the patience exhibited when taking my order over the phone. I also thoroughly enjoyed browsing the website when considering my options on what to purchase. Needless to say I think the sets I�ve bought are of a superb standard and I am very proud to own them.
Thank you and all the best
Adrian
Dear Julian,
Thank you for going that extra mile by providing such quality products, professional delivery and an incredible after-care service, which is a rare combination and greatly appreciated. My husband is over the moon with his chess and draughts set and I am over the moon with my decision to buy from The Regency Chess Company. Having experienced such an outstanding service, I will not hesitate in recommending you and your company.
Best wishes from a very happy customer,
Emma Heath.
Hi Julian
Just picking up e mail after holiday!!! Was totally amazed at your first class response to the "missing" chess piece. I phoned to express my thanks especially when the chess set, although just what I wanted, is not one of your "top of the range".
I have spent years thinking I will learn how to play - and now that I have - certainly when I come to choose the special chess set - I will be back.
Warmest wishes and once again - great to receive first class service -
Jennifer.
Hi - Huge thanks for getting the Chess pieces to us so quickly. They are absolutely beautiful and my husband is going to love them.
Yours sincerely, Jenefer de Salis
Hi
Yes, I received chess set. Thanks for your help. Beautiful set, best set I have ever owned. I have passed on your details to a couple of my chess playing friends in Edinburgh.
Thanks again.
Bill
Thank you for sendng me a replacement white bishop for my splendid 9" travel chess set which I received this morning. Many thanks also for your excellent service. Regards, Tim Hunt.
Hello, thank you for an excellent service, I rang and ordered on monday, and received the beautiful set on tuesday, and had already been backed into a corner by my 9 year old by tea time!
Thanks again - Dan Jones
Hi Julian, Excellent News - It's arrived and it's purrrfect. Packaged very well and compliments my set perfectly. Only the king lies down and has a rest. Well Done...JP
Order No: 1782 Received set today and would like to thank you for the prompt service. I would also like to say what a lovely quality set this is ( Oxford Series Sheesham and Boxwood ).superb. Will shop again very soon.
Sincerely, David Whitcombe.
Dear Julian,
May I say how absolutely delighted I am with my Blackmore Staunton and 23" Walnut Board combination that arrived recently. It is such a pleasure to play and I'm really impressed with them. If I could ask a couple of questions;
a) Does the name "Blackmore" have a special relevance in chess terms and if so why?
b) Is it possible to purchase a case/cabinent for the 4" pieces, prefably in a matching wood?
Kind Regards... JP
Hi Julian
I am really pleased with the chess set, the board is stunning.
Cheers - Charles.
Hi Julian: many thanks for your quick answer. In effect the chess set arrived correctly and it looks even better than the amazing photos of your web. I understand perfectly that ebony is more expensive than boxwood. I expect then your news about the possibility to purchase half Sandringham ebony chess set and about its price.
Kind ragards, Emilio Campmany.
Enviado desde mi iPhone
scanned thank you letter
hi, Received staunton flower set and board today. thankyou. Its a beautiful set and everything I hoped it would be. Thanks for your attention to detail and excellent service I will have no hesitation recommending you.
Best wishes Peter Arnold
Hello, Thank you very much for the replacement piece that you sent so quickly. Excellent move, and fine service!
Roger Jepson
Hi,
Thank you very much for your rapid and professional service. I am thrilled to be able to confirm my husband now has a completed Chess set. The speed in which you responded to me and rectified my damaged product truly was outstanding customer service. I am still in possession of the damaged board aswell as the new one you sent me, am I able to dispose of the damaged board or do you have further enquiries to make with the courier (Fed Ex)? If so I have kept the original packaging.
Thank you yet again and please consider this a positive experience with a very happy and satisfied customer as a result of your services. Please pass this email on to whom ever takes responsibility for customer feedback.
Kind Regards, Tammy Lai
Hello Julian
I have jus tust taken delivery of my chess bundle which I ordered from your company. May I say that I found your website very useful and far superior to your competitors. Your customer service is second to none, having received a call to say the board I ordered was not available and a superior one would be sent in its place at no extra cost was a bonus. The packaging was more than sufficient and I will not hesitate for one moment to recommend your company to my friends and family.
Thanks once again and have a Merry Christmas!
Samantha Mills-Burrows
Hi Julian,
Just a brief note to let you know that my order was delivered this morning. Surprisingly fast and well wrapped, I must say. Good international service, right!? I've opened the sandalwood set, with board and box and I'm delighted with them. There are a couple of tiny scuff marks on the (handmade) board, but not something that anyone else will even notice! The Windsor rosewood set I shall leave intact, as its a gift and it looks good in your Regency livery. Thanks a million. I'm a satisfied customer and will recommend you to all my chess-playing friends.
Merry xmas. James


Bookmark and Share
-->