Frequently Asked Questions
Q. Do your chess sets look as good in real life as they do in your photographs?
A. Yes, in fact it's fair to say that most of our products actually look much better in real life than they do in the photographs. The chess pieces in particular usually far exceed our customers expectations.
A. Yes, all items that are marked as 'in stock' on the website are stored with us in our UK based premises and are available for very fast UK shipping.
Q. I am trying to choose an ideal set of pieces and matching board together with a storage box but there is just so much choice. I am confused, can you help?
A. Yes, it's worth looking in our chess set combinations section first where you will find a range of pre matched board & piece combinations. Or call us on 01373 469741 so we can talk you through the options and help you choose the right set.
Q. Are my credit card details and personal information safe when I purchase from your website?
A. Yes, we can confidently say that our online ordering system is the most secure out of all the online chess retailers in the UK. We are using industry standard security to ensure customer safety at all times. Our company, website and payment system is fully PCI compliant & none of our customer details are passed to third parties. PCI compliance is a new standard set by the banks and card acquirers to combat credit card fraud, we only recommend you shop online with PCI compliant merchants.
Q. Am I able to return my chess set to you for a full refund if I don't like it?
A. Yes, we offer a full refund on all products returned to us within 30 days of being received. Please see our shipping and returns page for further details.
Q. Where are your chess set made?
A. We currently source our product range from Italy, Spain, Poland, Holland, Germany, India and the USA. We have spent many days travelling to these countries to source the best products in the chess market.
Q. You say that your chess pieces are the best in the world, what makes them so special and better than other sets I can buy from other chess shops?
A. The Regency Chess Company has an exclusive agreement with the worlds finest wooden chess piece manufacturers, you won't find better quality wooden chess pieces in the UK. We have carefully scrutinised all of the wooden chess piece manufacturers and settled on the very best in the industry. Our luxury chessmen have to be seen to be believed in relation to their quality and perfection. For those insisting on the best our chessmen represent the very best there is.
Q. Which courier company do you use for delivery?
A. We currently use Fed Ex and Royal Mail for UK Residential deliveries & UPS for UK Business and International shipping. You can choose your delivery option at checkout.
Q. You refer to some chess pieces on your website at being 'Investment Grade' what does this mean?
A. Our luxury chessmen are crafted to the highest possible standards from rare and exotic woods. Some of these woods are endangered and the chessmen are made from old existing stocks of the wood, in some cases stored for over a decade. The price of these materials is sky rocketing as a result and it's widely expected that within the next ten years the export of products made from these materials will have to end due to supply issues. Collectors therefore regard finely crafted and certified original artefacts made from these woods to be good investments. Their value is certain to rise.