Shipping & Returns
Orders placed before 3:00pm will be shipped same day. Orders placed after 3.00pm will be shipped the following working day. We ship orders Monday to Friday. All orders received on the weekend will be shipped the following Monday excluding bank holidays. You can choose between the UK free shipping option, or our express guaranteed next working day delivery service.
UK orders will be shipped using either FedEx UK® (Residential), UPS™ (Business) or Royal Mail®. All orders are shipped securely and fully insured by us. In the event of lost or damaged orders it is we, not you, who bear full responsibility for sorting things out and getting a resolution as quickly as possible.
Express Shipping Option
Orders received before 3.00pm that have selected Express Courier Shipping will be placed on a Guaranteed Next Day Service. This guarantee covers UK mainland only and excludes British islands and some areas of the Scottish Highlands. Unsure your locality qualifies for next day shipping? contact us and we will be more than happy to advise.
Please note that Next Day delivery excludes weekends and public holidays.
INTERLINK ONE HOUR DELIVERY WINDOW
The Regency Chess Company are pleased to be working alongside Interlink Express to get your orders to you. On the day of delivery, they will email or text you an hours window as to when they are scheduled to deliver your order. You can also follow where your driver is on his schedule down to the last 15 minutes of this window. This service is also interactive so you are able to leave alternative delivery instructions or even change delivery dates if you are not going to be available. Gone are the days of sitting at home waiting for the courier. For further information click here. You can learn more about the app here.
You can now have your order delivered on a Saturday. You can place your order at any time during the week and it will be delivered on the first occurring Saturday. This applies to most areas of the UK. If you would like to receive your order on a Saturday please select the appropriate option at checkout. Orders placed up to 3.00 on Friday will qualify for next day Saturday delivery.
Shipping to Ireland & the rest of Europe
We offer very competitive shipping rates to the Republic of Ireland (Interlink Express®) mainland Europe (UPS™). With our Express Courier option we can usually ship to Ireland within 48 hours from dispatch and the rest of Europe within 3 to 4 days. If you have any questions regarding European Shipping please contact us.
Express Worldwide Shipping
We can ship our products to almost every country in the world. We have secured highly competitive shipping rates with UPS™ to the USA, Australia, Canada, New Zealand and beyond. Shipping to these destinations can take place in under ten days from the time of order. All orders are sent using secure, tracked and insured courier services and will require a signature upon delivery. The cost of shipping depends on the weight and size of the product you order. You can pinpoint the exact cost of shipping by using our shipping estimator once your product has been added to your basket.
30 Day No Quibble Moneyback Guarantee
If your order arrives damaged or the goods are faulty we will arrange to have your order collected and a replacment delivered as soon as possible. All orders, large and small are covered by this policy. Damaged consignments must be reported immediately.
If you change your mind...
For up to 30 days after your original purchase you are welcome to change your mind and return the goods to us for a refund or exchange. Under these circumstances you will be required to return the goods to us in the same condition they arrived in.
Our return address is: