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Established in 2008

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Chess Club Pack with Pieces, Board, Clock, Bag & Scorebook Black

Chess Club Pack with Pieces, Board, Clock, Bag & Scorebook Black

£52.95

I was struggling to decide whether I should give this product 4 or 5 stars. I love this set, I love the board, everything is good quality - but I would have liked if there were more colour options for the board (I really wanted a white and burgundy board), bag and pieces, and options for heavier pieces and a digital clock (all which I would gladly pay extra for).

About 2 weeks after I bought the set the clock stopped working and I was very disappointed. I called the shop and spoke to a very polite well-spoken lady who apologised and offered to send me another clock. The situation was resolved in less than 60 seconds. Never in my life have I experienced customer service like this! I received a new clock the next day. I was so happy with the customer service that I felt the need to write a review and give this website/store the credit/appreciation that it deserves, hence I decided to give this 5 stars for its high quality and outstanding customer service.

The bag: Good quality, I was most worried about the bag, I thought it may have poor quality zips/poor material, but I was wrong - the zips are good and the material is good, everything fits in it well. There's enough space inside to also fit other things in it like pens, phone etc

The board: good quality, but I haven't had enough time to test its durability yet so I can't comment on that. I have noticed though that the edges are starting to curl.

The pieces: are OK quality, but I would have preferred if they were triple-weighted

The clock: If I had to complain about this set, it would be about the clock. The first clock I received stopped working after two weeks (got a replacement though as explained above), but I'm worried about it still. It was fortunate that the first clock broke within the 30-day money back guarantee, but what if the replacement breaks after the deadline?? Also I really really wanted a digital clock.

But these complaints are almost irrelevant because this chess set is less than half the price of some of its competitors and yet still remain high quality, for this fact alone, I struggle not to award this product (and website) the 5 stars it deserves.

To summarise:
Good quality set, compact and easy transportable.
Would prefer more colour options and digital clock option.
Unsure of clock's durability.
Some of the best customer service I have experienced in my life.

Would I buy from this company again? Definitely, without hesitation.

Date Added: 30/06/2017 by Jonathan Cleghorn