Returns Procedure & Instructions
If you have simply changed your mind and are returning your set for for a refund or exchange please follow the below instructions.
Your set must be new, unused and remain in ALL of the original packaging. This includes the outer brown card carton. If this is missing it is vital that another suitable card carton is used to transport the product back safely. Any branded inner packaging must be complete and remain in perfect condition. Products that are sent back in their inner packaging only are highly likely to become damaged which will complicate and delay the return and refund.
The inner packaging must remain clean and not be covered in parcel tape. (We do need to be able to re sell the product again). Please ensure a suitable outer carton is used (ideally the original one). If your chess board had corner protectors on when it arrived. Please ensure these are retained and re used.
Remember to include...
Remember to include your name, address, phone number and ideally the order number too. As long as we have something to identify the order as having come from you, we can refund you easily. A copy of your packing slip is ideal.
Where to send it
Our return address is:
The Regency Chess Company
L5 Commerce Park
How to send it
We would advise using parcel force which can be accessed from your local post office. Or a home collection courier service can be accessed from https://uk.interparcel.com which offers very competitive rates. You must insure the parcel for it's journey back to us. It is your responsibility to ensure your item reaches us in good condition. Please see above for packaging requirements.
How long will the refund take?
The refund will typically be processed 2-6 days after we receive the returned item in good, unused condition.
What if I want to exchange it for another product?
If you have decided to buy something else then please return for a refund first. You can then simply re order the new item a fresh.
How long do I have to return the set?
Up to January 31st 2024 (our extended Christmas returns period).
Packed back up in original packaging
Your details/packing slip included
Sent back to us securely
Receive your refund