Terms & Conditions
We accept all methods of payment including Credit Card, Debit Card, PayPal, Cheque and Postal Order. We are also able to accept cash should you wish to come to our premises and collect your order.
PLEASE DO NOT SEND CASH THROUGH THE POST.
All prices are listed in GB Pounds Sterling. The price includes any sales taxes or VAT where applicable. Prices are subject to change without notice at our discretion.
Postage and Packaging Charges
All postage and packaging charges are clearly visible when purchasing. At the checkout stage a full breakdown of the order detailing postage costs will be visible to you. Postage charges will vary depending on the location of delivery address. Non UK addresses will incur higher delivery charges.
We always endeavour to have your order delivered in the shortest possible time. In most cases first class post or next day courier is used. We reserve the right to use other posting methods where deemed appropriate.
If your order does not arrive
If your order does not arrive you need to inform us immediately so we can track and trace the whereabouts of your order and arrange its delivery or for a replacement to be sent out. In cases where a delivery company permanently loses an order it is our responsibility to seek compensation from the courier and replace missing goods.
If your order is damaged
In cases where couriers break or damage your order we require immediate notification so we can process a damage claim with our couriers. Damaged items will be replaced by us at our expense. Damaged goods will be collected by our couriers if required.
Recycling and Waste Electrical & Electronic Equipment Regulations
For information on our recycling policy and WEEE Regulation commitments, please visit our recycling page.
All content on the site is the property of The Regency Chess Company. The copying and reproduction of text or images on the site is prohibited without prior permission.
The Regency Chess Company is a trading name of JDS Toys & Games Ltd.
R17 Enterprise Zone, Marshall Way, Frome BA11 2FE. Registered company: 5642467