Saturday 20th JulySat 20th: Orders being dispatched within 1 working day.
Established in 2008 Save 20%

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+44 (0)1373 469 741

Delivery & Returns

Track your order

Already placed an order? Track your order right here!

We dispatch orders Monday - Friday (excluding bank holidays). Orders placed before 14:30 will be dispatched same day; orders placed after 14:30 will be dispatched the following working day.

All orders received over the weekend will be dispatched the following Monday (excluding bank holidays).

UK orders will be sent using either FedEx or Royal Mail. All orders are shipped securely and fully insured by us.

In the unlikely event of lost or damaged orders it is we - not you - who bear full responsibility for sorting things out and getting a resolution as quickly as possible.

Priority/Express Delivery

Orders received before 14:30 that have selected Express Shipping will be placed on a Next Day service. This service covers UK mainland only and excludes British islands and some areas of the Scottish Highlands. Unsure your locality qualifies for next day shipping? Contact us and we will be more than happy to advise.

Please note that Priority/Express delivery is not guaranteed and excludes weekends, public holidays and any courier/carrier strike dates.

Shipping to Ireland & the rest of Europe

We offer very competitive shipping rates to the Republic of Ireland and mainland Europe using FedEx. We can usually ship to Ireland within 48 hours from dispatch and the rest of Europe within 3 to 4 days.

We have a dedicated account set up with FedEx that pays any import duty due on an order arriving in EU Member State countries (with the exception of Portugal, Bulgaria, Greece, Slovenia, Estonia, Slovakia, Latvia and Romania. If an order is being sent to one of these countries, then you'll be required to pay the import duties. We will refund you for that amount upon request). If you have any questions regarding European Shipping, please contact us.

Worldwide Shipping

We can ship our products to almost every country in the world. We have secured highly competitive shipping rates to the USA, Australia, Canada, New Zealand and beyond. Shipping to these destinations can take place in under ten days from the time of order.

All orders are sent using secure, tracked and insured courier services and will require a signature upon delivery.

The cost of shipping depends on the weight and size of the product you order. You can pinpoint the exact cost of shipping by adding yout chosen product(s) to your basket and proceeding to enter your address.

Saturday Delivery

You can now have your order delivered on a Saturday. You can place your order at any time during the week and it will be delivered on the first occurring Saturday. This applies to most areas of the UK.

If you would like to receive your order on a Saturday please select the appropriate option at checkout. Orders placed up to 14:30 on Friday will qualify for Saturday delivery.

No Quibble Money Back Guarantee

If your order arrives damaged or the goods are faulty we will arrange to have your order collected and a replacement delivered as soon as possible. All orders, large and small are covered by this policy. Damaged consignments must be reported immediately.

If you change your mind, you are welcome to return the goods to us within 30 days for a refund. Under these circumstances you will be required to return the goods to us in the same condition they arrived in. Please go to our returns page for further information and guidance.

Please note our dedicated returns policy for film production companies.

Return Address

The Regency Chess Company
L5 Enterprise Zone
Marshal Way
Commerce Park
BA11 2FB

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